Good to know
Refunds & cancellations
Cancelling an order
You can cancel an order yourself from the order tracking page while its status is Pending — before the kitchen confirms it. Once an order is confirmed, preparing or further along, it can no longer be cancelled.
Wrong or missing items
If something is missing or incorrect, contact us within 24 hours with your order number and a photo if possible. We'll either remake the items for collection/delivery, or refund the cost of the affected items — your choice.
Quality issues
If your food isn't up to standard, tell us within 24 hours. We take quality seriously and will refund or replace affected items. Please don't dispose of the food before contacting us — it helps us investigate.
Refund timing
Approved refunds are issued to the original payment method. Depending on your bank, refunds typically appear within 3–5 working days.
How to reach us
The fastest way is via the contact page, or call 01452 526623 during opening hours. Please have your order number (e.g. QP-00042) ready.